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p{font-size:12px;line-height:1.8;margin:7px 0 12px}.sidebar-support a{font-size:12px;font-weight:var(--vd-weight-black);text-decoration:none;display:flex;gap:12px;align-items:center}.account{display:flex;align-items:center;gap:10px;border-top:1px solid var(--line);padding:19px 0;min-width:0}.account>div{flex:1;min-width:0}.account strong{display:block;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.account small{display:block;font-size:11.5px;color:var(--muted);text-transform:capitalize;margin-top:4px}.avatar{width:34px;height:34px;display:inline-flex;align-items:center;justify-content:center;background:#eaf1f7;color:#31526e;flex-shrink:0;border-radius:50%;font-size:12px;font-weight:var(--vd-weight-black)}.avatar.small{width:25px;height:25px;font-size:12px}.main-shell{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:76px;padding:0 42px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid 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var(--line)}.ticket-properties .work-block+.move-ticket{border-top:0;margin-top:-12px}.inline-image{margin:20px 0;max-width:100%}.inline-image img{display:block;max-width:100%;max-height:600px;object-fit:contain;border:1px solid var(--line);border-radius:var(--vd-radius-btn)}.inline-image figcaption{color:var(--muted);font-size:12px;margin-top:8px;overflow-wrap:anywhere}.message.mine,.message.theirs{display:flex;align-items:flex-start;gap:12px;max-width:none;padding:0;background:none;border:0;border-radius:0;margin-bottom:22px}.message.mine{flex-direction:row-reverse;margin-left:clamp(24px,9%,140px)}.message.theirs{margin-right:clamp(24px,9%,140px)}.message-avatar.tl-avatar{position:relative;width:36px;height:36px;font-size:12px}.avatar-badge{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;display:inline-flex;align-items:center;justify-content:center;border-radius:50%;background:var(--vd-white);color:var(--navy);box-shadow:0 0 0 1.5px var(--vd-white),0 1px 2px #10182840}.message-main{flex:1;min-width:0;display:flex;flex-direction:column}.message.mine .message-main{align-items:flex-end}.message .message-header{gap:6px;margin:2px 0 6px;min-height:20px}.message.mine .message-header{flex-direction:row-reverse}.message .message-header strong{font-size:13px;color:var(--navy)}.message .message-header time{margin:0;font-size:12px}.meta-dot{color:var(--vd-ink-4);font-size:12px}.message .source-label{margin-left:0;color:var(--vd-ink-3)}.message .source-label.unverified{color:#855c0b}.message .note-label{margin-left:6px}.message-recipients{display:flex;flex-wrap:wrap;gap:2px 14px;margin:-2px 0 8px;font-size:12px;color:var(--muted);overflow-wrap:anywhere}.message-recipients b{color:var(--vd-ink-1);font-weight:var(--vd-weight-bold)}.message-bubble{width:100%;padding:16px 20px;background:var(--vd-white);border:1px solid var(--line);border-radius:var(--vd-radius-card)}.message.theirs .message-bubble{border-top-left-radius:3px}.message.mine .message-bubble{background:var(--vd-bg-2);border-color:var(--vd-gray);border-top-right-radius:3px}.message.internal-note .message-bubble{background:#fff9eb;border-color:#e7d8b2}.message .message-body{max-width:96ch}.message-bubble>.message-body>.formatted>:last-child,.message-bubble>.message-body>.formatted>:last-child p{margin-bottom:0}.company-row{padding:14px 0;row-gap:6px}.company-row>label:first-of-type{flex:1;min-width:200px}.company-row:first-child{border-top:0}details.number-series{display:block}details.number-series>summary{width:fit-content;cursor:pointer;font-size:12px;color:var(--vd-ink-2);padding:2px 0}details.number-series>summary strong{color:var(--navy);font-weight:var(--vd-weight-bold)}details.number-series>fieldset{margin:0;padding:12px 0 4px;border:0;display:grid;gap:10px;min-width:0}.queue-title>.view-tabs{flex:1;min-width:0;gap:4px;margin:-21px 0 -22px -8px;overflow-x:auto;scrollbar-width:none}.view-tabs 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var(--line);color:var(--vd-ink-3);font-size:11.5px;font-weight:var(--vd-weight-bold);letter-spacing:.02em}.tl-row{position:relative;padding:11px 20px;border-bottom:1px solid var(--vd-bg-2);color:inherit;text-decoration:none;transition:background .15s}.tl-row:last-child{border-bottom:0}.tl-row:hover{background:var(--vd-bg)}.tl-row:focus-visible{outline:2px solid var(--azure, var(--vd-azure));outline-offset:-2px}.tl-row.unread{box-shadow:inset 3px 0 0 var(--teal)}.tl-avatar{width:34px;height:34px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:var(--vd-weight-black);letter-spacing:.02em;flex-shrink:0}.tl-avatar.small{width:24px;height:24px;font-size:12px}.tone-0{background:#dff3f1;color:#0b6b66}.tone-1{background:#e3edfb;color:#22589a}.tone-2{background:#fdf0d5;color:#8a5a07}.tone-3{background:#e4f3e1;color:#3f6b2f}.tone-4{background:#ece7fb;color:#5b45a8}.tone-5{background:#fbe6ea;color:#a23a55}.tone-6{background:#e6ebf1;color:#45586e}.tone-7{background:#ddf1f8;color:#1f6680}.tl-main{min-width:0;display:grid;gap:3px}.tl-title{display:flex;align-items:baseline;gap:8px;min-width:0}.tl-number{flex-shrink:0;font-size:12px;font-weight:var(--vd-weight-bold);color:var(--vd-ink-3);font-variant-numeric:tabular-nums}.tl-title strong{min-width:0;font-size:13px;font-weight:var(--vd-weight-bold);color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tl-row.unread .tl-title strong{font-weight:var(--vd-weight-black)}.tl-title .new-chip{margin-left:0;flex-shrink:0;align-self:center}.tl-meta{display:flex;flex-wrap:nowrap;overflow:hidden;font-size:12px;color:var(--vd-ink-3);min-width:0}.tl-meta>span{white-space:nowrap;flex-shrink:0}.tl-meta>.tl-company{flex-shrink:1;min-width:0;overflow:hidden;text-overflow:ellipsis}.tl-meta>span+span:before{content:"·";margin:0 7px;color:#a5b1bf}.tl-meta>span:first-child{color:var(--vd-ink-1);font-weight:600}.tl-assignee{display:flex;align-items:center;gap:8px;min-width:0;font-size:12px;color:#33465c}.tl-assignee-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tl-header>span:last-child{text-align:right}.tl-updated{font-size:12px;color:var(--vd-ink-3);white-space:nowrap;text-align:right}.tl-chevron{display:none}.audit .timeline{list-style:none;margin:14px 0 0;padding:0}.audit .timeline li{position:relative;padding:0 0 16px 22px;font-size:11.5px;line-height:1.6;overflow-wrap:anywhere}.audit .timeline 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